@import"https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&display=swap";:root{--bg: #f2f2f4;--panel: #ffffff;--panel-2: #fafafa;--border: #eaeaec;--border-strong: #e0e0e3;--text: #101012;--text-muted: #85858c;--text-soft: #b4b4ba;--ink: #0a0a0c;--primary: #0a0a0c;--primary-text: #ffffff;--success: #16a34a;--success-bg: #e7f7ec;--success-text: #157a3d;--danger: #e5484d;--danger-bg: #fdecec;--danger-text: #c22a2e;--warning: #d97706;--warning-bg: #fef3d6;--warning-text: #92600a;--info-bg: #e6f0ff;--info-text: #2452c4;--violet-bg: #f0eaff;--violet-text: #6a3fd6;--radius-pill: 999px;--radius-lg: 20px;--radius-md: 14px;--radius-sm: 10px;--shadow-soft: 0 1px 2px rgba(10, 10, 12, .04), 0 8px 24px -12px rgba(10, 10, 12, .1);--shadow-float: 0 20px 50px -20px rgba(10, 10, 12, .22), 0 4px 12px -4px rgba(10, 10, 12, .06);--bubble-in: #ffffff;--bubble-out: #101012;--bubble-out-text: #ffffff;--bubble-note: #fef3d6}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Helvetica,Arial,sans-serif;background:var(--bg);color:var(--text);font-size:14px;-webkit-font-smoothing:antialiased}@media (prefers-reduced-motion: no-preference){@keyframes fadeInUp{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes popIn{0%{opacity:0;transform:scale(.94) translateY(4px)}to{opacity:1;transform:scale(1) translateY(0)}}@keyframes bubbleIn{0%{opacity:0;transform:translateY(8px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}@keyframes ringPulse{0%{box-shadow:0 0 #e5484d73}70%{box-shadow:0 0 0 6px #e5484d00}to{box-shadow:0 0 #e5484d00}}@keyframes shimmer{0%{background-position:-200px 0}to{background-position:calc(200px + 100%) 0}}.route-fade{animation:fadeIn .22s ease both}.bubble{animation:bubbleIn .22s cubic-bezier(.2,.7,.3,1) both}.conv-item{animation:fadeInUp .2s ease both}.modal{animation:popIn .18s cubic-bezier(.2,.8,.3,1) both}.modal-overlay{animation:fadeIn .15s ease both}.metric-card,.card{animation:fadeInUp .25s ease both}.bell-badge{animation:ringPulse 1.8s ease-in-out infinite}}h1,h2,h3{font-weight:700;letter-spacing:-.02em}button{font-family:inherit;cursor:pointer}input,select,textarea{font-family:inherit;font-size:13.5px}code{background:var(--panel-2);padding:1px 5px;border-radius:5px;font-size:12px}.app-shell{display:flex;height:100vh;overflow:hidden;padding:10px;gap:10px;background:var(--bg)}.sidebar{width:232px;flex-shrink:0;background:var(--panel);color:var(--text);display:flex;flex-direction:column;padding:14px 12px;border-radius:var(--radius-lg);box-shadow:var(--shadow-soft);transition:width .22s cubic-bezier(.4,0,.2,1),padding .22s ease;overflow-x:hidden}.sidebar--collapsed{width:72px;padding:14px 10px}.sidebar__brand-row{display:flex;align-items:center;justify-content:space-between;padding:2px 2px 16px;gap:4px}.sidebar__brand{display:flex;align-items:center;gap:8px;font-weight:800;font-size:15px;letter-spacing:-.02em;color:var(--ink);overflow:hidden}.sidebar__brand-mark{content:"";width:22px;height:22px;border-radius:7px;background:linear-gradient(135deg,#16a34a,#0a0a0c);display:inline-block;flex-shrink:0}.sidebar__brand-label{white-space:nowrap;transition:opacity .15s ease}.sidebar--collapsed .sidebar__brand-label{opacity:0;width:0}.sidebar__collapse-btn{background:var(--panel-2);border:1px solid var(--border);color:var(--text-muted);width:24px;height:24px;border-radius:50%;font-size:11px;flex-shrink:0;line-height:1;display:flex;align-items:center;justify-content:center;transition:background .15s ease,transform .15s ease}.sidebar__collapse-btn:hover{background:var(--border);color:var(--text)}.sidebar__collapse-btn:active{transform:scale(.9)}.sidebar__section-title{padding:14px 10px 6px;font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--text-soft);white-space:nowrap;overflow:hidden;transition:opacity .15s ease,height .15s ease}.sidebar--collapsed .sidebar__section-title{opacity:0;height:0;padding-top:0;padding-bottom:0}.sidebar__link{display:flex;align-items:center;gap:10px;padding:8px 12px;margin:1px 0;color:var(--text);text-decoration:none;font-size:13.5px;font-weight:500;border-radius:var(--radius-pill);transition:background .15s ease,color .15s ease}.sidebar--collapsed .sidebar__link{justify-content:center;padding:9px}.sidebar__link:hover{background:var(--panel-2)}.sidebar__link.active{background:var(--ink);color:#fff;font-weight:600}.sidebar__link-icon{flex-shrink:0}.sidebar__link-label{white-space:nowrap;overflow:hidden;transition:opacity .15s ease,max-width .2s ease;max-width:160px}.sidebar--collapsed .sidebar__link-label{opacity:0;max-width:0}.sidebar__footer{margin-top:auto;padding:12px 10px 4px;border-top:1px solid var(--border);font-size:12px;display:flex;align-items:center;gap:10px}.sidebar--collapsed .sidebar__footer{justify-content:center;padding:12px 0 4px}.sidebar__avatar{width:32px;height:32px;border-radius:50%;background:var(--ink);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:12.5px;flex-shrink:0}.sidebar__footer-info{min-width:0;flex:1;overflow:hidden;transition:opacity .15s ease,max-width .2s ease;max-width:160px}.sidebar--collapsed .sidebar__footer-info{opacity:0;max-width:0}.sidebar__user{color:var(--ink);font-weight:600;font-size:12.5px;white-space:nowrap}.sidebar__role{color:var(--text-muted);font-size:11px;white-space:nowrap}.sidebar__logout{background:none;border:none;color:var(--text-soft);padding:0;font-size:11px;text-decoration:none;cursor:pointer;white-space:nowrap}.sidebar__logout:hover{color:var(--danger)}.main-area{flex:1;display:flex;flex-direction:column;min-width:0;gap:10px}.topbar{height:56px;flex-shrink:0;background:var(--panel);border-radius:var(--radius-lg);display:flex;align-items:center;justify-content:space-between;padding:0 18px;box-shadow:var(--shadow-soft)}.topbar h1{font-size:14.5px;font-weight:700;margin:0;letter-spacing:-.01em}.content{flex:1;overflow:auto;border-radius:var(--radius-lg);background:var(--panel);box-shadow:var(--shadow-soft)}.content--flush{overflow:hidden}.page{height:100%;overflow-y:auto;padding:26px 28px}.btn{border:none;border-radius:var(--radius-pill);padding:9px 18px;font-size:13px;font-weight:600;transition:transform .12s cubic-bezier(.34,1.56,.64,1),opacity .15s ease,box-shadow .15s ease;letter-spacing:-.01em}.btn:active{transform:scale(.96)}.btn--primary{background:var(--ink);color:#fff;box-shadow:0 6px 16px -6px #0a0a0c59}.btn--primary:hover{opacity:.88;transform:translateY(-1px);box-shadow:0 10px 20px -8px #0a0a0c66}.btn--note{background:var(--warning-text);color:#fff}.btn--ghost{background:var(--panel);border:1px solid var(--border-strong);color:var(--text)}.btn--ghost:hover{background:var(--panel-2)}.btn--danger{background:var(--danger);color:#fff}.btn:disabled{opacity:.4;cursor:not-allowed}.btn--sm{padding:6px 13px;font-size:12px}.badge{display:inline-flex;align-items:center;gap:4px;padding:3px 10px;border-radius:var(--radius-pill);font-size:10.5px;font-weight:700;letter-spacing:.02em;text-transform:uppercase}.badge--waiting{background:var(--warning-bg);color:var(--warning-text)}.badge--assigned{background:var(--info-bg);color:var(--info-text)}.badge--resolved{background:var(--success-bg);color:var(--success-text)}.tag-pill{display:inline-flex;align-items:center;gap:4px;padding:2px 10px;border-radius:var(--radius-pill);font-size:11px;font-weight:700;background:color-mix(in srgb,var(--tag-c, #6366f1) 16%,white);color:color-mix(in srgb,var(--tag-c, #6366f1) 75%,black);border:1px solid color-mix(in srgb,var(--tag-c, #6366f1) 30%,white)}.tag-pill--solid{background:var(--tag-c, #6366f1);color:#fff;border:none}button.tag-pill{cursor:pointer;transition:transform .1s ease,opacity .15s ease}button.tag-pill:hover{opacity:.85}button.tag-pill:active{transform:scale(.94)}.inbox-list__filters{padding:12px;display:flex;gap:6px;flex-wrap:wrap}.filter-chip{border:none;background:var(--panel-2);border-radius:var(--radius-pill);padding:7px 14px;font-size:12.5px;font-weight:600;color:var(--text-muted);transition:background .15s ease,color .15s ease,transform .1s ease}.filter-chip:hover{background:var(--border-strong)}.filter-chip:active{transform:scale(.96)}.filter-chip.active{background:var(--ink);color:#fff}.filter-chip.active:hover{background:var(--ink);opacity:.9}.inbox-layout{display:flex;height:100%}.inbox-list{width:340px;flex-shrink:0;border-right:1px solid var(--border);background:var(--panel);display:flex;flex-direction:column}.inbox-list select{border-radius:var(--radius-pill);border:1px solid var(--border-strong);padding:6px 12px;font-size:12.5px;font-weight:500;background:var(--panel-2)}.inbox-list__items{flex:1;overflow-y:auto;padding:4px 8px 8px}.conv-item{padding:12px;border-radius:var(--radius-md);cursor:pointer;display:flex;flex-direction:column;gap:5px;margin-bottom:2px;transition:background .15s ease,transform .1s ease}.conv-item:hover{background:var(--panel-2);transform:translate(2px)}.conv-item.selected{background:var(--panel-2);box-shadow:inset 0 0 0 1px var(--border-strong)}.conv-item__top{display:flex;justify-content:space-between;align-items:center}.conv-item__name{font-weight:700;font-size:13.5px;letter-spacing:-.01em}.conv-item__time{font-size:11px;color:var(--text-soft);font-weight:500}.conv-item__phone{font-size:11.5px;color:var(--text-muted)}.conv-item__meta{display:flex;gap:6px;align-items:center;flex-wrap:wrap}.empty-state{padding:60px 20px;text-align:center;color:var(--text-soft);font-size:13px}.chat-panel{flex:1;display:flex;flex-direction:column;min-width:0;background:var(--panel-2)}.chat-panel__header{background:var(--panel);border-bottom:1px solid var(--border);padding:14px 20px;display:flex;justify-content:space-between;align-items:center}.chat-panel__title{font-weight:700;font-size:14.5px;letter-spacing:-.01em}.chat-panel__sub{font-size:11.5px;color:var(--text-muted);margin-top:1px}.chat-panel__actions{display:flex;gap:8px}.chat-thread{flex:1;overflow-y:auto;padding:24px;display:flex;flex-direction:column;gap:10px}.bubble{max-width:58%;padding:10px 14px;border-radius:18px;font-size:13.5px;line-height:1.45;position:relative}.bubble--in{align-self:flex-start;background:var(--bubble-in);box-shadow:var(--shadow-soft);border-bottom-left-radius:6px}.bubble--out{align-self:flex-end;background:var(--bubble-out);color:var(--bubble-out-text);border-bottom-right-radius:6px}.bubble--note{align-self:center;background:var(--bubble-note);color:var(--warning-text);border-radius:var(--radius-md);max-width:72%;font-weight:500}.bubble__meta{font-size:10.5px;opacity:.6;margin-top:5px;display:flex;gap:6px;justify-content:flex-end}.bubble--note .bubble__meta{justify-content:flex-start;opacity:.75}.bubble__status{font-size:10px}.bubble__status--failed{color:#ffb4b4;font-weight:700}.bubble--note .bubble__status--failed{color:var(--danger-text)}.composer{background:var(--panel);border-top:1px solid var(--border);padding:12px 20px 16px}.composer__tabs{display:inline-flex;gap:2px;margin-bottom:10px;background:var(--panel-2);border-radius:var(--radius-pill);padding:3px}.composer__tab{padding:6px 14px;border-radius:var(--radius-pill);border:none;font-size:12px;font-weight:600;color:var(--text-muted);background:transparent;transition:background .15s ease,color .15s ease}.composer__tab.active--message{background:var(--ink);color:#fff}.composer__tab.active--note{background:var(--warning-text);color:#fff}.composer__row{display:flex;gap:10px;align-items:flex-end}.composer textarea{flex:1;resize:none;border:1px solid var(--border-strong);border-radius:var(--radius-md);padding:10px 14px;min-height:44px;max-height:120px;background:var(--panel-2);font-size:13.5px}.composer textarea:focus{outline:none;border-color:var(--ink);background:#fff}.composer.mode-note textarea{background:#fffbea;border-color:#f3d78a}.side-panel{width:300px;flex-shrink:0;border-left:1px solid var(--border);background:var(--panel);overflow-y:auto;padding:18px}.side-panel h3{font-size:10.5px;text-transform:uppercase;letter-spacing:.06em;font-weight:700;color:var(--text-soft);margin:20px 0 10px}.side-panel h3:first-child{margin-top:0}.field{margin-bottom:10px}.field label{display:block;font-size:11px;color:var(--text-muted);margin-bottom:4px;font-weight:500}.field input,.field textarea,.field select{width:100%;padding:8px 12px;border:1px solid var(--border-strong);border-radius:var(--radius-sm);background:var(--panel-2);font-size:13px;transition:border-color .15s ease,background .15s ease}.field input:focus,.field textarea:focus,.field select:focus{outline:none;border-color:var(--ink);background:#fff}.field input:disabled{color:var(--text-muted)}.card{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius-lg);padding:18px;box-shadow:var(--shadow-soft)}.grid{display:grid;gap:14px}.grid--metrics{grid-template-columns:repeat(auto-fit,minmax(200px,1fr))}.metric-card{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius-lg);padding:20px;box-shadow:var(--shadow-soft)}.metric-card__label{font-size:11px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em;font-weight:700}.metric-card__value{font-size:32px;font-weight:800;margin-top:8px;letter-spacing:-.02em}table{width:100%;border-collapse:collapse;font-size:13px}th,td{text-align:left;padding:12px 14px;border-bottom:1px solid var(--border)}th{color:var(--text-soft);font-weight:700;font-size:10.5px;text-transform:uppercase;letter-spacing:.05em}tr:last-child td{border-bottom:none}.login-page{height:100vh;display:flex;align-items:center;justify-content:center;background:radial-gradient(700px circle at 15% 15%,#eafaf0,transparent 60%),radial-gradient(700px circle at 85% 85%,#eef2ff,transparent 60%),var(--bg)}.login-card{background:var(--panel);border-radius:28px;padding:40px 36px;width:380px;box-shadow:var(--shadow-float);border:1px solid var(--border)}.login-card__badge{display:inline-flex;align-items:center;gap:7px;padding:5px 12px;border-radius:var(--radius-pill);background:var(--panel-2);font-size:11px;font-weight:600;color:var(--text-muted);margin-bottom:18px}.login-card__badge:before{content:"";width:8px;height:8px;border-radius:50%;background:var(--success)}.login-card h1{font-size:23px;margin:0 0 4px;letter-spacing:-.03em}.login-card p{color:var(--text-muted);font-size:13px;margin:0 0 26px}.login-card .field{margin-bottom:16px}.login-card input{padding:12px 14px;border-radius:var(--radius-md)}.login-card .btn{width:100%;padding:12px;font-size:13.5px;margin-top:6px}.error-text{color:var(--danger-text);font-size:12.5px;margin:4px 0 10px;background:var(--danger-bg);padding:8px 12px;border-radius:var(--radius-sm)}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0a0a0c73;display:flex;align-items:center;justify-content:center;z-index:50;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.modal{background:var(--panel);border-radius:var(--radius-lg);padding:24px;width:480px;max-height:80vh;overflow-y:auto;box-shadow:var(--shadow-float)}.modal h2{margin-top:0;font-size:16px;letter-spacing:-.02em}.tutorial-modal{width:440px;text-align:center;padding:32px 30px 26px;position:relative}.tutorial-modal__close{position:absolute;top:14px;right:14px;background:var(--panel-2);border:none;color:var(--text-muted);width:26px;height:26px;border-radius:50%;font-size:12px;display:flex;align-items:center;justify-content:center;transition:background .15s ease}.tutorial-modal__close:hover{background:var(--border-strong);color:var(--text)}.tutorial-modal__icon{width:56px;height:56px;border-radius:18px;background:var(--panel-2);font-size:26px;display:flex;align-items:center;justify-content:center;margin:0 auto 14px}.tutorial-modal__step-count{font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--text-soft);margin-bottom:6px}.tutorial-modal h2{font-size:18px;margin:0 0 10px;letter-spacing:-.02em}.tutorial-modal__body{font-size:13.5px;color:var(--text-muted);line-height:1.55;margin:0 0 20px;min-height:78px}.tutorial-modal__dots{display:flex;justify-content:center;gap:5px;margin-bottom:20px}.tutorial-modal__dot{width:6px;height:6px;border-radius:50%;background:var(--border-strong);transition:background .2s ease,width .2s ease}.tutorial-modal__dot.active{background:var(--ink);width:16px;border-radius:3px}.tutorial-modal__checkbox{display:flex;align-items:center;justify-content:center;gap:7px;font-size:12px;color:var(--text-muted);margin-bottom:20px;cursor:pointer;-webkit-user-select:none;user-select:none}.tutorial-modal__checkbox input{width:14px;height:14px;cursor:pointer;accent-color:var(--ink)}.tutorial-modal__actions{display:flex;justify-content:space-between;align-items:center}.catalog-result{display:flex;gap:12px;padding:10px;border-radius:var(--radius-md);align-items:center;cursor:pointer;transition:background .15s ease,transform .1s ease}.catalog-result:hover{background:var(--panel-2);transform:translate(2px)}.catalog-result img{width:42px;height:42px;object-fit:cover;border-radius:10px;background:var(--panel-2)}.catalog-result__name{font-size:12.5px;font-weight:600}.catalog-result__price{font-size:12px;color:var(--success-text);font-weight:700;margin-top:2px}.notif-dot{width:8px;height:8px;border-radius:50%;background:var(--danger);display:inline-block}.bell-btn{position:relative;background:var(--panel-2);border:none;font-size:15px;width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;transition:background .15s ease,transform .1s ease}.bell-btn:hover{background:var(--border-strong)}.bell-btn:active{transform:scale(.92)}.bell-badge{position:absolute;top:-2px;right:-2px;background:var(--danger);color:#fff;font-size:9px;font-weight:700;border-radius:999px;padding:1px 5px}.toolbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:18px}.form-row{display:flex;gap:10px;margin-bottom:12px}.form-row>*{flex:1}.stale-banner{background:var(--warning-bg);color:var(--warning-text);padding:8px 14px;font-size:12px;border-radius:var(--radius-sm);font-weight:500}.config-banner{background:var(--danger-bg);color:var(--danger-text);padding:8px 14px;font-size:12px;border-radius:var(--radius-sm);font-weight:500;margin:10px 20px 0}
